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Payment
All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to My Bear Shop using Stripe’s secure payment system. PayPal payments are also accepted.
Delivery
| Standard Shipping | 2-5 Working days | Sent via Royal Mail 48 | Aim to dispatch within 24 hours Mon-Fri (not inc. bank holidays) |
| Next Working Day | 1-2 Working Days | Sent via Royal Mail 24 | Deadline 6pm for next day delivery. Does not include weekends or bank holidays. Please note this is NOT a guaranteed next day service and will be made available dependent on stock availability. |
| Tracked Next Day | 1 Working Day | Sent via DPD Courier service | Deadline 6pm for next day delivery. Does not include weekends or bank holidays. The tracked service is available Mon-Fri only (orders placed on a Friday will arrive Monday). This service will be made available dependent on stock availability. |
My Bear Shop aims to dispatch all items within 24hrs of receiving orders, this does not guarantee same day dispatch, unless a next day delivery service is paid for and an order is placed before 6pm.
If you decide to use one of our Next Day delivery services, these services are only processed on working days. If you purchase on a Friday before 6pm, your order is not guaranteed for Saturday delivery, but will arrive on the Monday (not including bank holidays). If you wish to place an order for Saturday delivery, this can be arranged separately, please contact us at 01603 974 300.
My Bear Shop takes no responsibility if orders are not received next day if it is due to unforeseen circumstances or is ordered after the 6pm cut off point.
If your order contains multiple items, Next Day delivery may only be available on some of those items. In this instance, My Bear Shop will ship the available items using the Next Day service, and a separate shipment would fulfil the rest of your order under the standard shipping time frame.
Delivery to non UK mainland and international addresses is also available at an additional cost. If alternative delivery options are available on the item you are purchasing, additional costs will be added at the checkout upon your selection.
International Delivery
My Bear Shop currently delivers to the country’s listed below. If your country is not listed, please contact us for a quote on shipping costs. For items travelling to locations not listed below, delivery times are longer and can take between 10-14 working days. Goods can take up to 28 working days before being considered late as per Royal Mail’s terms of service. Please only contact us after this period has elapsed if your parcel has not arrived with you.
| Country | Transit Time | Country | Transit Time |
| Albania | 3-7 Days | Latvia | 4-7 Days |
| Andorra | 3-7 Days | Liechtenstein | 3-7 Days |
| Armenia | 3-7 Days | Lithuania | 4-7 Days |
| Austria | 3-7 Days | Luxembourg | 2-3 Days |
| Azerbaijan | 3-7 Days | Macedonia | 3-7 Days |
| Belarus | 3-7 Days | Malta | 3-7 Days |
| Belgium | 3-7 Days | Moldova | 3-7 Days |
| Bosnia & Herzegovina | 4-7 Days | Monaco | 3-7 Days |
| Bulgaria | 4-7 Days | Montenegro | 3-7 Days |
| Croatia | 4-7 Days | Netherlands | 3-7 Days |
| Cyprus | 3-7 Days | Norway | 4-7 Days |
| Czech Rep. | 3-7 Days | Poland | 4-7 Days |
| Denmark | 3-7 Days | Portugal | 3-7 Days |
| Estonia | 4-7 Days | Romania | 4-7 Days |
| Faroe Islands | 5-11 Days | Russia | 3-8 Days |
| Finland | 3-7 Days | San Marino | 3-7 Days |
| France | 3-7 Days | Serbia | 4-7 Days |
| Georgia | 3-7 Days | Slovakia | 3-7 Days |
| Germany | 3-7 Days | Slovenia | 4-7 Days |
| Gibraltar | 3-7 Days | Spain | 3-7 Days |
| Greece | 4-9 Days | Sweden | 3-7 Days |
| Greenland | 4-7 Days | Switzerland | 3-7 Days |
| Hungary | 4-7 Days | Turkey | 3-7 Days |
| Iceland | 4-7 Days | Ukraine | 3-7 Days |
| Italy | 3-7 Days | Vatican City | 3-7 Days |
| Kazakhstan | 3-7 Days | USA | 3-7 Days |
| Kosovo | 5-7 Days |
If you have any questions regarding the shipping options we offer please do not hesitate to contact us for further information.
If your delivery is late, or you have any other concerns feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 01603 974 300, or email post@mybearshop.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.
All cut-offs are at 16:00 GMT except if stated otherwise. If you wish to pay more for expedited delivery, please don\’t hesitate to contact us on 01603 974 300.
